Order Cancellation
You may cancel your order free of charge while it is in Pending status. Once the order moves to preparation or dispatch, cancellation may not be possible. Contact support immediately for assistance.
Refund Eligibility
Refunds or replacements are provided in the following cases:
- Product received is spoiled, damaged, or not fresh at delivery.
- Wrong product or incorrect quantity delivered.
- Order cancelled by Odifresh due to unavailability.
- Significant weight/quantity discrepancy from what was ordered.
Non-Refundable Cases
Refunds are not provided if:
- You are unavailable at the delivery address after multiple attempts.
- Product quality issues reported more than 2 hours after delivery.
- Products stored improperly after delivery.
- Change of mind after accepting delivery.
Refund Process
For COD orders, eligible refunds are processed as account credit or bank transfer within 5–7 business days after verification. You may also receive a replacement item on your next order at no extra cost.
How to Request a Refund
Contact us within 2 hours of delivery with your order number and photos of the issue. Email
support@odifresh.in or call +91 98765 43210. Our team will review and respond within 24 hours.